Our Policies

OUR MISSION
It is our mission at Jo's Nails  to provide all our guests with a remarkable experience while performing our business with integrity and deep knowledge of our profession. We are committed to providing superior service to each individual guest with added value. Through our friendly customer service and life long education, we will strive to be your number one choice for all your NAIL CARE needs, while setting the standard in nails spa environmental responsibility.

CANCELLATIONS
Appointments can be cancelled 24 hours in advance by calling 703 393 2856. Please give at least  24 hours notice so that we have the opportunity to offer your reserved time to another client on our waiting list. We understand that sometimes emergencies happen, and it’s not always possible to give adequate notice when you can’t make an appointment. However, be aware that if you repeatedly cancel appointments without proper notice, we reserve the right to ask for $25.00 deposit to secure your next appointment.

LATE ARRIVALS
Tardiness Scheduled appointments have a 10 minute grace period to allow for unpredicted traffic or parking difficulties. If you anticipate that you will be later than 10 minutes, please call ahead to see if we have the availability to complete your service in full. One late client can throw off our entire schedule and cause our other clients to be late for their commitments. Therefore, if you arrive more than 15 minutes late, we reserve the right to refuse partial or complete services.

NO SHOWS
If you make an appointment that you don’t cancel and don’t show up for, we reserve the right to ask $25 deposit to secure for next an appointment.

REFUNDS
If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. No refunds will be given after you have left the salon.

COMPLIMENTARY FIXES
If you are ever dissatisfied with any service in the salon we will gladly make the corrections necessary to exceed your expectations within 3 days of your original services. No refund is given after it has been rendered.
– Enhancements and gel polish manicures are guaranteed for 5 business days after your appointment; excluding breakages. If you lose an enhancement or notice chips or lifting in the first 5 days, please call us to schedule a free repair. (Repairs must be arranged within 3 days of notification to the salon to be considered complimentary fixes.) Repairs after 5 days or for breakages, tears, and corner breaks without notifications are $10+ each. (Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service.)
-Traditional Nail polish services are not guaranteed.
However we would be glad to fix them for you. Must be called in within 24-48 hours after initial service and schedule an appointment for nail fix within 2 days.
Please DO NOT EMAIL for fixes . Please call the salon and leave a voice message if no one picks up. We would like to quickly serve you as soon as possible